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Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by Jerry Rivers, Alma, waseemdewdrop, Yonello and 10 others

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

There are a number of good reasons to reset your Galaxy phone. Whatever the reason you don't want to lose your valuable data. You can do this easily with a soft reset, and it will only require rebooting your Galaxy. It will simply bring you back to a home screen. Yet, if you are having a huge problem with your Samsung mobile device, you may have to perform a hard reset which unfortunately will result in losing all of your data. In this case you must re-install some or all of all apps, unless you do a back-up of all your data. This will require more steps than a soft reset but in most cases you can still retain your data. The procedure to hard reset the Galaxy phone is simple, but slightly different.

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The steps will be demonstrated for both types of resets for your Samsung Galaxy S2, S3, S4, S5 Note 2, and Note 3. The two procedures for the soft reset in which your data is preserved will be presented first. You will be instructed how to perform a backup to save all your files in case you must hard reset your Galaxy. There are three different ways to perform the hard reset, and each procedure will be given for you to follow.

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A soft reset will just kill all apps that you have going at the time. Any data that is not saved will be gone. Nearly all problems, such as your screen freezing, the Galaxy suddenly operating slowly, or commands cannot be entered, can be remedied with the soft reset. So, all will be fine if there is a problem that pops up with your Galaxy. After this tutorial you will reset your Samsung Galaxy S2, S3, S4, S5, Note2, or Note3 without losing data.

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How to soft reset your Samsung Galaxy

  1. 1
    There are two options to soft reset your Samsung Galaxy:
     
    1. The first method is simply performed by pressing the power button for 20 seconds. You then just turn the mobile device on again.
    2. The second method involves these few steps:  
      1. Turn off your Samsung device.
      2. Remove the back cover.
      3. Lift out the batter, subscriber identity module (SIM) card, and the Secure Digital (SD) memory card. Then, wait a few minutes before taking the next step.
      4. After you have waited a few minutes, put the SIM, SD card, and the battery back in your Samsung Galaxy.
      5. Snap the mobile device cover back in place.
      6. You are now ready to turn on your Samsung Galaxy. Your data will still be intact, and your Galaxy should be fully operable once again.
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How to Back-up Your Samsung Galaxy Data Prior to a Hard Reset

  1. 1
    If you have a major problem, and must perform a hard reset to get your Galaxy back on track, do not fret.
    You can still keep all of your data with a data back-up by using the procedure below. By the way, this is also recommended to do a back-up if you ever update your mobile device’s software.
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  2. 2
    First, on your computer (windows or mac) go to the Samsung website and download Samsung Kies
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  3. 3
    You will have to click choose the right version for Windows or Mac operating system on your computer.
    Also there is now more than one version of keys depending on the Samsung device you have. Make sure you download/install the right version of Samsung Kies. This program will allow you to back up all of your data.
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  4. 4
    Next, connect your mobile device to your computer by plugging in a data cable from the Samsung Galaxy socket to your PC’s USB port.
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  5. 5
    From the Kies program on your PC or Laptop, click the “phone” icon from the menu on the left side of the screen.
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  6. 6
    Click “Sync”.
    Easy to follow instruction will guide you to copy all of your data on your Galaxy to your computer.
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How to hard reset your Samsung Galaxy

  1. 1
    Hard resetting a Samsung Galaxy can be accomplished in one of three ways from:
    Dial Pad, Android operating system (OS), or the Startup method. Be sure that you have backed up your files as directed above before a hard reset. Note: Disable any encrypted data on your SD card before doing this procedure.
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  2. 2
    Hard reset using the dial pad is the best method for most Samsung mobile device owners because it is so user friendly.
     
    1. On your dial pad type the code: *2767*3855#
    2. The Samsung Galaxy will automatically reset.
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  3. 3
    Hard reset from “Settings”
     
    1. At the home screen tap “Settings”. Go to “Back up and reset”.
    2. Tap “Factory data reset” to reset all data.
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  4. 4
    The third option for the Galaxy hard reset is from the “Startup”
     
    1. With your mobile device off, Press and hold the three buttons “Home”, “Volume Up”, and “Power” buttons together until your Galaxy comes on. This may take about ten seconds.
    2. Turn off your mobile device.
    3. Press and hold the “Home” button at the center, and the “Volume Up” button.
    4. Press the “Power” button until the Galaxy vibrates and the “Android icon” pops up on the screen.
    5. Release the three buttons.
    6. Now, press and hold the “Volume Down” key. Go to “Wipe data/factory reset”
    7. Press the “Power” button on the right side of the screen.
    8. Tap the “Yes”, and “Delete all user data”,
    9. After the reset, press the “Power” button, and the “Volume Down” button.
    10. Once all data is deleted, press the “Power” button. This will restart your Galaxy.
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Hard Resetting the Galaxy S4

The Galaxy S4 is reset a little differently.
  1. 1
    At the home screen, tap the “Apps icon” found at the bottom right corner of your screen.
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  2. 2
    Press the “Settings” icon.
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  3. 3
    Press the “Accounts” tab.
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  4. 4
    Tap the “Back-up & reset” button near the bottom of the screen.
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  5. 5
    Tap the “Factory data reset” button
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  6. 6
    A prompt message will appear.
    Follow any instructions, and then tap “Reset device”.
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How to Hard Reset a Galaxy S4 if Locked Up

  1. 1
    Just in case your Galaxy is locked up, with no way to reach menus, you can hard reset it.
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  2. 2
    Hold the “Power” button down until the S4 powers off.
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  3. 3
    Should the S4 not turn off, take out the battery for a moment.
    Then set it back in place. Keep it turned off.
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  4. 4
    Ensure that the S4 is turned off.
    Then, press and hold your “Volume Up” and “Home” buttons. Keep these two buttons pressed, and then press/hold the “Power” button.
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  5. 5
    Once the “Recovery mode” shows up at the upper top corner, release all three buttons.
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  6. 6
    Now, go to the “Recovery mode” screen, and press the “Volume Up/Down” key to navigate up or down.
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  7. 7
    With the “Power” button you can now choose any application option.
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  8. 8
    The Galaxy S4 should now be reset, and fully optional once again.
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EditQuestions and Answers

How do I soft-reset Note 3?

Holding down the power button seems not to work

The official Samsung instructions say that you should follow these steps to soft reset your Note 3.

  • Press and hold power button.
  • Select "Restart"
  • Select "Ok"
  • If the above did not work (as in your case), remove and then reinsert the Note3 battery, and then turn your Note 3 back on.

See more questions like this: Will I Lose My Apps, pictures , Messages If I Do A Soft Reset

I'm trying to do a reverse *#197328640# . I was trying to unlock my phone , now it no longer asks for the unlock code but my phone isn't unlocked?

I'm trying to do a reverse *#197328640# . I was trying to unlock my phone , now it no longer asks for the unlock code but my phone isn't unlocked

Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: How to i reset my s4 without losing my contacts

I have a third party program that has my phone locked?

I have a third party app ( lookout) that has my phone locked....how can I remove it without having to loose all my data

Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: I have a third party program that has my phone locked

I forgot my password what can I do?

I forgot it and I don't know how to get it back

First, enter the wrong password up to 20 times. You will be able to enter your Google account information and unlock your phone to change or remove the password you forgot. If you also forgot your Google account information, go here to try to recover it. If you can't recover it, or if you never logged into your Google account in the first place, you will need to perform a factory reset. To learn how to perform a factory reset, read through this great HOWikis article.

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See more questions like this: Forgot my password but I don't want to reset

My alarm keeps going off at a time that I have changed it from?

I set my set to alarm at 9:30 AM every day. I have now removed it and set it to another time but it keeps on alarming at 9:30 AM even though I have changed it from that time.

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My Galaxy S3 keeps restarting. its stuck in a loop. I power it on and goes to the lockscreen and then it just restarts the process again?

How do I get my S3 to stop restarting

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See more questions like this: I have an s3 which i need to restore to android

Can I get data off of my locked Samsung Galaxy S4 if I can't use the screen?

I dropped my phone and the digitizer broke and I'm getting a new one, but I would like to be able to back up my phone first.

Unfortunately, if your phone is locked and you can't unlock it due to a broken screen, you won't be able to back it up through any service or application. If you logged into a Google and/or Samsung account before your dropped your phone, your contacts, pictures, applications, data, web history, and other settings will be backed up for you to use on your new device. Outside of that, however, since your phone is locked, you will not be able to backup any information with Samsung Kies or any other program or service.

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See more questions like this: I want to remove all of the personal data from my GS3 but I want to make sure the phone number is still intact after the reset. How can I do this

I had my phone locked up, due to lack of storage space, then the battery died, now that it is charged it looks like the screen is cracked, and I can only see the top part of the screen.

How do I reset when I can't see the screen

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See more questions like this: GT I9300 broken screen cannot access phone

Lost data in Note2 phone, lost SMS, Pictures, Contacts etc?

I have lost all my data in my phone, I don't know how, I remember the battery was empty, after recharging when I opened my phone the device was automatically updated and all my data was lost, SMS , Pictures, Contacts... please help, I have a lot of important text messages which is connected to my job. thank you

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Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: How to restore my samsung galaxy 2 without losing all pictures

How do I restore lost apps after hard reset?

I had to hard set my phone, and lost all my apps, can I recover them? I don't remember all the apps I had on there.They were saved to the cloud supposedly

After you have completed the setup process for your newly-reset device, go to the Google Play Store, tap the upper-left corner, and tap My Apps. From there you can view and install all the apps you've ever purchased or downloaded under that account.

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See more questions like this: Can i restore contacts after restoring

Retrieving data from Galaxy S4 with ADB disabled?

My screen is not responding on my Galaxy S4, so I cannot enter the pattern to unlock it. When I connect it to my computer it won't read the phone because the screen is still locked. PLEASE HELP! Thank you!

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Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Retrieving data from Galaxy S4 with ADB disabled

Hi Jerry. I want to reset my Samsung Note 2. However, I do not want the phone to reinstall the apps that were installed prior to the reset?

I want to reset my Samsung Note 2. However, I do not want the phone to reinstall the apps that were installed prior to the reset.

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See more questions like this: I want to reset everything but my music and contacts

My wife's phone will not get at&T service, but I get service?

I tried the battery take out method, and holding the power button for 20 seconds method to no avail

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See more questions like this: My daughter can rrecieve texts but not send the on her S3

My phone does not start, it is stuck, what is the solution?

I did a factory restoring for my mobile and it switched off, when it started phone name appeared then company name, then phone is stuck

Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Lost my lock-screen pass and my Gmail pass

I have a Samsung Galaxy 3 with a broken LCD. It has a password and I cannot get into the phone with it. Kies requires it?

The Galaxy 3 has a broken LCD. But it also has a password. I am trying to save the data or erase it completely

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See more questions like this: What can i do when may samsung galaxy s2 is stock to firmware upgrade encounterd an issue

My son caused my S5 to factory reset and it wiped out my sd card. Is there anyway to retrieve the data?

Is there anyway to retrieve the data?

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See more questions like this: Galaxy s2 all applications crashing

Verizon Gal Note3 on T-mobile: I just today installed FoxFi which required a password on my screen. I set the password and everything worked. Decided to change password to a motion, couldn't get to the motion box so I put the pin in the box. It asked me to confirm pin. As I was putting in the confirming pin a message popped up "settings has stopped..." or something similar. Now my pin will not unlock the screen. Tried several times. Removed SIM and SD and put in old phone and it worked, so SIM is not locked. How to get the Note3 unlocked?

Verizon Gal Note3 on T-mobile: I just today installed FoxFi which required a password on my screen. I set the password and everything worked. Decided to change password to a motion, couldn't get to the motion box so I put the pin in the box. It asked me to confirm pin. As I was putting in the confirming pin a message popped up "settings has stopped..." or something similar. Now my pin will not unlock the screen. Tried several times. Removed SIM and SD and put in old phone and it worked, so SIM is not locked. How to get the Note3 unlocked?

Was this helpful? Yes | No | I need help

Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: How to recover pictures from a Note3 with a non working digitalizer

How do l get my power button menu back?

I lost my power button menu and now if l press it, it just switches off...screen no longer locking

Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

My computer has been backing up for 10 minutes and is still saying 0% for list of files being loaded. What should I do?

Samsung Kies3 backup not working

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Edit Comments

avatar

Anonymous user #1

42 days ago
Score 0+-
In the step: "From the Kies program on your PC or laptop, click the “phone” icon from the menu on the left side of the screen."

I forgot mt screen unlock code
avatar

Anonymous user #2

42 days ago
Score 0+-
In the step: "Ensure that the S4 is turned off. Then, press and hold your “Volume Up” and “Home” buttons. Keep these two buttons pressed, and then press/hold the “Power” button."The words 'recovery reboot' do appear at the top of the screen in blue. But after that, when I release all the buttons, the phone just restarts. If I repeat the whole process and carry on holding on to the buttons after the words appear, the screen remains blank. Help. I need to reset my phone. The touchscreen is not working!
avatar

Anonymous user #3

58 days ago
Score 0+-
In the step: "Next, connect your mobile device to your computer by plugging in a data cable from the Samsung Galaxy socket to your PC’s USB port."

connects,but prompts me to enter password..which in fact I forgot..
avatar

Anonymous user #4

60 days ago
Score 0+-
In the step: "First, from online go to the Samsung website."

on what device the phone or the computer?
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