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Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by Jerry Rivers, Alma, waseemdewdrop, Yonello and 16 others

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

There are a number of good reasons to reset your Galaxy phone. Whatever the reason you don't want to lose your valuable data. You can do this easily with a soft reset, and it will only require rebooting your Galaxy. It will simply bring you back to a home screen. Yet, if you are having a huge problem with your Samsung mobile device, you may have to perform a hard reset which unfortunately will result in losing all of your data. In this case you must re-install some or all of all apps, unless you do a back-up of all your data. This will require more steps than a soft reset but in most cases you can still retain your data. The procedure to hard reset the Galaxy phone is simple, but slightly different.

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The steps will be demonstrated for both types of resets for your Samsung Galaxy S2, S3, S4, S5 Note 2, and Note 3. The two procedures for the soft reset in which your data is preserved will be presented first. You will be instructed how to perform a backup to save all your files in case you must hard reset your Galaxy. There are three different ways to perform the hard reset, and each procedure will be given for you to follow.

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A soft reset will just kill all apps that you have going at the time. Any data that is not saved will be gone. Nearly all problems, such as your screen freezing, the Galaxy suddenly operating slowly, or commands cannot be entered, can be remedied with the soft reset. So, all will be fine if there is a problem that pops up with your Galaxy. After this tutorial you will reset your Samsung Galaxy S2, S3, S4, S5, Note2, or Note3 without losing data.

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How to soft reset your Samsung Galaxy

  1. 1
    There are two options to soft reset your Samsung Galaxy:
     
    1. The first method is simply performed by pressing the power button for 20 seconds. You then just turn the mobile device on again.
    2. The second method involves these few steps:  
      1. Turn off your Samsung device.
      2. Remove the back cover.
      3. Lift out the batter, subscriber identity module (SIM) card, and the Secure Digital (SD) memory card. Then, wait a few minutes before taking the next step.
      4. After you have waited a few minutes, put the SIM, SD card, and the battery back in your Samsung Galaxy.
      5. Snap the mobile device cover back in place.
      6. You are now ready to turn on your Samsung Galaxy. Your data will still be intact, and your Galaxy should be fully operable once again.
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How to Back-up Your Samsung Galaxy Data Prior to a Hard Reset

  1. 1
    If you have a major problem, and must perform a hard reset to get your Galaxy back on track, do not fret.
    You can still keep all of your data with a data back-up by using the procedure below. By the way, this is also recommended to do a back-up if you ever update your mobile device’s software.
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  2. 2
    First, on your computer (windows or mac) go to the Samsung website and [Please login to get the link]
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  3. 3
    You will have to click choose the right version for Windows or Mac operating system on your computer.
    Also there is now more than one version of keys depending on the Samsung device you have. Make sure you download/install the right version of Samsung Kies. This program will allow you to back up all of your data.
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  4. 4
    Next, connect your mobile device to your computer by plugging in a data cable from the Samsung Galaxy socket to your PC’s USB port.
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  5. 5
    From the Kies program on your PC or Laptop, click the “phone” icon from the menu on the left side of the screen.
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  6. 6
    Click “Sync”.
    Easy to follow instruction will guide you to copy all of your data on your Galaxy to your computer.
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How to hard reset your Samsung Galaxy

  1. 1
    Hard resetting a Samsung Galaxy can be accomplished in one of three ways from:
    Dial Pad, Android operating system (OS), or the Start-up method. Be sure that you have backed up your files as directed above before a hard reset. Note: Disable any encrypted data on your SD card before doing this procedure.
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  2. 2
    Hard reset using the dial pad is the best method for most Samsung mobile device owners because it is so user friendly.
     
    1. On your dial pad type the code: *2767*3855#
    2. The Samsung Galaxy will automatically reset.
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  3. 3
    Hard reset from “Settings”
     
    1. At the home screen tap “Settings”. Go to “Back up and reset”.
    2. Tap “Factory data reset” to reset all data.
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  4. 4
    The third option for the Galaxy hard reset is from the “Start up”
     
    1. With your mobile device off, Press and hold the three buttons “Home”, “Volume Up”, and “Power” buttons together until your Galaxy comes on. This may take about ten seconds.
    2. Turn off your mobile device.
    3. Press and hold the “Home” button at the center, and the “Volume Up” button.
    4. Press the “Power” button until the Galaxy vibrates and the “Android icon” pops up on the screen.
    5. Release the three buttons.
    6. Now, press and hold the “Volume Down” key. Go to “Wipe data/factory reset”
    7. Press the “Power” button on the right side of the screen.
    8. Tap the “Yes”, and “Delete all user data”,
    9. After the reset, press the “Power” button, and the “Volume Down” button.
    10. Once all data is deleted, press the “Power” button. This will restart your Galaxy.
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Hard Resetting the Galaxy S4

The Galaxy S4 is reset a little differently.
  1. 1
    At the home screen, tap the “Apps icon” found at the bottom right corner of your screen.
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  2. 2
    Press the “Settings” icon.
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  3. 3
    Press the “Accounts” tab.
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  4. 4
    Tap the “Back-up & reset” button near the bottom of the screen.
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  5. 5
    Tap the “Factory data reset” button
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  6. 6
    A prompt message will appear.
    Follow any instructions, and then tap “Reset device”.
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How to Hard Reset a Galaxy S4 if Locked Up

  1. 1
    Just in case your Galaxy is locked up, with no way to reach menus, you can hard reset it.
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  2. 2
    Hold the “Power” button down until the S4 powers off.
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  3. 3
    Should the S4 not turn off, take out the battery for a moment.
    Then set it back in place. Keep it turned off.
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  4. 4
    Ensure that the S4 is turned off.
    Then, press and hold your “Volume Up” and “Home” buttons. Keep these two buttons pressed, and then press/hold the “Power” button.
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  5. 5
    Once the “Recovery mode” shows up at the upper top corner, release all three buttons.
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  6. 6
    Now, go to the “Recovery mode” screen, and press the “Volume Up/Down” key to navigate up or down.
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  7. 7
    With the “Power” button you can now choose any application option.
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  8. 8
    The Galaxy S4 should now be reset, and fully optional once again.
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EditQuestions and Answers

How do I soft-reset Note 3?

Holding down the power button seems not to work

The official Samsung instructions say that you should follow these steps to soft reset your Note 3.

  • Press and hold power button.
  • Select "Restart"
  • Select "Ok"
  • If the above did not work (as in your case), remove and then reinsert the Note3 battery, and then turn your Note 3 back on.

See more questions like this: Will I Lose My Apps, pictures , Messages If I Do A Soft Reset

Can I wipe the OS off my phone with the computer?

I got spammed and now every time I turn my phone on it powers all the way up and I get to my lock screen unlock it and I have like maybe 5-10 secs and then this FBI warning pops up and I can't do anything about it.. I hold my power button and it doesn't even turn my phone off. I tap the home button, and nothing, I tap the back key and nothing. and I tried a hard reset from the start up.. and I can't do anything because my up volume button does not work.

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Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: How to i reset my s4 without losing my contacts

For some reason my phone locked on me. I am not able to unlock it. I do not have a SD card in the phone at the time my phone locked on me. I did put an SD card in there now.

For some reason my phone locked on me. I am not able to unlock it. I do not have a SD card in the phone at the time my phone locked on me. I did put an SD card in there now

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See more questions like this: I have a third party program that has my phone locked

I forgot my password what can I do?

I forgot it and I don't know how to get it back

First, enter the wrong password up to 20 times. You will be able to enter your Google account information and unlock your phone to change or remove the password you forgot. If you also forgot your Google account information, [Please login to get the link]. If you can't recover it, or if you never logged into your Google account in the first place, you will need to perform a factory reset. To learn how to perform a factory reset, read through this great HOWikis article.

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See more questions like this: Forgot my password but I don't want to reset

My alarm keeps going off at a time that I have changed it from?

I set my set to alarm at 9:30 AM every day. I have now removed it and set it to another time but it keeps on alarming at 9:30 AM even though I have changed it from that time.

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Hi. I want to factory reset my Note3?

Because it became slow. I have very valuable stuff so I don't want to lose that..please help me

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Can I get data off of my locked Samsung Galaxy S4 if I can't use the screen?

I dropped my phone and the digitizer broke and I'm getting a new one, but I would like to be able to back up my phone first.

Unfortunately, if your phone is locked and you can't unlock it due to a broken screen, you won't be able to back it up through any service or application. If you logged into a Google and/or Samsung account before your dropped your phone, your contacts, pictures, applications, data, web history, and other settings will be backed up for you to use on your new device. Outside of that, however, since your phone is locked, you will not be able to backup any information with Samsung Kies or any other program or service.

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See more questions like this: I want to remove all of the personal data from my GS3 but I want to make sure the phone number is still intact after the reset. How can I do this

Can I preform a hard reset without the screen working (Black )?

Broken Screen on the S4 and want to wipe it prior to sending it back to the insurance ? any possible way .. I have a lot of credit card info on this phone ..

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See more questions like this: Dropped Samsung Galaxy S2, the screen is black and does not display any commands that can be seen. However I know the power is on, because this morning the alarm went off on the phone and I used the USB cord and seen the battery has 87% life. Please help

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How can I solve problem of not registering on network on Galaxy Note2?

My problem is my phone have this message in any call "not registered on network" and someone told me to reset it, I did reset and I lost all files contacts and I can't create account please if you can help me thanks

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See more questions like this: How to restore my samsung galaxy 2 without losing all pictures

How do I restore lost apps after hard reset?

I had to hard set my phone, and lost all my apps, can I recover them? I don't remember all the apps I had on there.They were saved to the cloud supposedly

After you have completed the setup process for your newly-reset device, go to the Google Play Store, tap the upper-left corner, and tap My Apps. From there you can view and install all the apps you've ever purchased or downloaded under that account.

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See more questions like this: Can i restore contacts after restoring

Retrieving data from Galaxy S4 with ADB disabled?

My screen is not responding on my Galaxy S4, so I cannot enter the pattern to unlock it. When I connect it to my computer it won't read the phone because the screen is still locked. PLEASE HELP! Thank you!

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See more questions like this: Retrieving data from Galaxy S4 with ADB disabled

How I can reset all phone password?

How I can reset all phone password

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See more questions like this: I want to reset everything but my music and contacts

My son caused my S5 to factory reset and it wiped out my sd card. Is there anyway to retrieve the data?

Is there anyway to retrieve the data?

There are many ways to retrieve deleted files from your SD card. If you backed up your files before the hard reset you can recover them easily. You’ll need to plug your Samsung GS5 into the PC and restore your backup by using the Kies program on your computer. However, if you don’t have any backup of your data, you can use the EaseUS MobiSaver program to recover most of your files.

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If you aren’t familiar with this program, follow the steps below to install and retrieve your files:

  1. 1
    On your PC, open a web browser.
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  2. 2
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  3. 3
    Click on ‘Free Download’.
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  4. 4
    Once the setup is downloaded, open and install it on your PC.
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  5. 5
    Follow the instructions on the setup to install the program.
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  6. 6
    Wait for the installation process to complete.
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  7. 7
    Once the program is installed, launch it.
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  8. 8
    Connect your Samsung device to the PC.
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  9. 9
    When the program identifies your phone, it will automatically start the scanning process for the lost files.
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  10. 10
    Now you should be able to see all of your deleted files.
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  11. 11
    Select the items you want to recover.
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  12. 12
    Click on ‘Recover’.
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  13. 13
    Specify a location on your PC to store the files.
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  14. 14
    Your files are retrieved and you can now transfer them to your Android phone.
    Was this step helpful? Yes | No | I need help

If you need more help retrieving your data, let us know in the Q&A section.

See more questions like this: Galaxy s2 all applications crashing

My wife's phone will not get at&T service, but I get service?

I tried the battery take out method, and holding the power button for 20 seconds method to no avail

Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: My daughter can rrecieve texts but not send the on her S3

My phone does not start up, I need help to save them somehow?

I want my photos and contact to save. can you help me?

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See more questions like this: Lost my lock-screen pass and my Gmail pass

My Galaxy S3 isn't allowing internet to function unless it's on WiFi, how do I fix this?

My Galaxy S3 isn't allowing internet to function unless it's on WiFi, how do I fix this?

Howikis QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: What can i do when may samsung galaxy s2 is stock to firmware upgrade encounterd an issue

I have broken the screen on my Note3 and can't retrieve my photos and have a replacement on the way ...Please help?

Broken screen and can't get my PC to connect to get photos

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See more questions like this: How to recover pictures from a Note3 with a non working digitalizer

My device stopped working! Only the power button work?

My phone froze and none of the buttons work! I removed the battery and pressed down the power button. It turned on and the first screen (Samsung GT) appeared but nothing else happened! Now, only the power button works! What should I do? Help! :(

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See more questions like this: How do l get my power button menu back

My computer has been backing up for 10 minutes and is still saying 0% for list of files being loaded. What should I do?

Samsung Kies3 backup not working

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It is asking for my pin and I enter my sprint pin and it does not accept it, what to do?

I am trying to reset my phone and it is asking for a pin but I have no idea which pin

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Edit Comments

avatar

Anonymous user #1

19 days ago
Score 0+-
In the step: "There are two options to soft reset your Samsung Galaxy:
The first method is simply performed by pressing the power button for 20 seconds. You then just turn the mobile device on again.
The second method involves these few steps:
Turn off your Samsung device.
Remove the back cover.
Lift out the batter, subscriber identity module (SIM) card, and the Secure Digital (SD) memory card. Then, wait a few minutes before taking the next step.
After you have waited a few minutes, put the SIM, SD card, and the battery back in your Samsung Galaxy.
Snap the mobile device cover back in place.
You are now ready to turn on your Samsung Galaxy. Your data will still be intact, and your Galaxy should be fully operable once again."

don't make sense
avatar

Anonymous user #2

20 days ago
Score 0+-
In the step: "The third option for the Galaxy hard reset is from the “Start up”
With your mobile device off, Press and hold the three buttons “Home”, “Volume Up”, and “Power” buttons together until your Galaxy comes on. This may take about ten seconds.
Turn off your mobile device.
Press and hold the “Home” button at the center, and the “Volume Up” button.
Press the “Power” button until the Galaxy vibrates and the “Android icon” pops up on the screen.
Release the three buttons.
Now, press and hold the “Volume Down” key. Go to “Wipe data/factory reset”
Press the “Power” button on the right side of the screen.
Tap the “Yes”, and “Delete all user data”,
After the reset, press the “Power” button, and the “Volume Down” button.
Once all data is deleted, press the “Power” button. This will restart your Galaxy."

This doesn't work for a Galaxy S2.
avatar

Anonymous user #3

71 days ago
Score 0+-
In the step: "From the Kies program on your PC or laptop, click the “phone” icon from the menu on the left side of the screen."

I forgot mt screen unlock code
avatar

Anonymous user #4

72 days ago
Score 0+-
In the step: "Ensure that the S4 is turned off. Then, press and hold your “Volume Up” and “Home” buttons. Keep these two buttons pressed, and then press/hold the “Power” button."The words 'recovery reboot' do appear at the top of the screen in blue. But after that, when I release all the buttons, the phone just restarts. If I repeat the whole process and carry on holding on to the buttons after the words appear, the screen remains blank. Help. I need to reset my phone. The touchscreen is not working!
avatar

Anonymous user #5

88 days ago
Score 0+-
In the step: "Next, connect your mobile device to your computer by plugging in a data cable from the Samsung Galaxy socket to your PC’s USB port."

connects,but prompts me to enter password..which in fact I forgot..
avatar

Anonymous user #6

89 days ago
Score 0+-
In the step: "First, from online go to the Samsung website."

on what device the phone or the computer?
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